Our Customer Guarantee

Our Quality Guarantee
I put my name to our wine range and we sell direct to our customers. No hiding behind the restaurants and hotel who carry our range. What this means is that we can’t afford to sell you a bad wine. But more importantly, if you ever are not 100% satisfied with the wine you’ve bought – you can return a bottle (at least half full) and we will happily exchange it for a new bottle of any wine in our range OR refund your money in full. No questions asked, though feedback very much welcomed – after all our goal is to find you a wine you DO like.

That is the Wine by Chris Urbano guarantee.

So what are you waiting for? Buy your wine with confidence from us and let us help you discover the wonderful world of wine.

Our Price promise
In contrast to beer or spirits, where the product is very consistent year to year, wine prices can vary dramatically compared to the quality of the wine.

Our promise on price is simple. If you buy a wine for us, we want you to get value for the money you paid. We believe that if you pay more, quality should be higher, if you want a more affordable ‘quaffer’ wine for Tuesday night in front of the TV, we want to provide you that too. We don’t believe in sourcing big ‘brand’ name wines, many of whom just trade on their name. When you buy from us, you can be assured that we’ve already assessed whether a wine is good value for money at the price – it wont be in our range if it is not.

We believe in price transparency, and that the cheapest place to buy wine is ‘at the cellar door’ if you buy from our online store, we guarantee this will be the cheapest place in Manila to buy the wine.